Customer Service
Email us or call us at (888) 859-0191.
Shipping and Return Policy
Ordering and Shipping
We unconditionally guarantee all merchandise sold for 30 days from the original purchase date. If you are not completely satisfied with your purchase you may return any unused merchandise, for any reason, for a prompt refund or exchange.
Shipping Rates
Cost varies upon location and shipping method selected. Costs will be provided during checkout.Shipping methods are listed below.
Continental US
We ship within the Continental US using UPS Ground, UPS 3 Day, Select UPS 2nd Day,
Air UPS Next Day, and
Air Saver UPS Next Day.
Alaska & Hawaii
We ship to Alaska and Hawaii via UPS Next Day Air and UPS 2nd Day Air.
International/Outside The US
We ship outside the US via UPS Worldwide Express, Express Plus and Expedited, and Canada Standard.
PLEASE NOTE: Shipping and handling total presented at checkout does not include duties, tariffs or related brokerage fees that my be charged for international sales. Customers are responsible for these additional charges upon delivery. Please contact your local post office or customs office to inquire about these charges.
We process orders within 24-48 hours after receipt, Monday through Friday. In most cases, orders received by 11am Mountain Time on a weekday will be processed the same day.
Backorders
Every now and then, items may be temporarily sold out in the size or color you'd like to order. Don't despair! Our stock is constantly being replenished and we generally ship back-ordered items when the items become available. If it's going to it takes longer than 4 3 weeks to ship the items, we'll let you know when you can expect the rest of your order.
Return Policy
If you are not completely satisfied with your purchase you may return or exchange any unused merchandise within 30 days of purchase, for any reason, for a prompt refund.
All items must be in the condition you received them with all hangtags attached. Items must be returned within 30 days of the original purchase date. Returns should be sent with the original sales receipt to:
Duds4Dads
1010 Jorie Blvd., Suite #372
Oakbrook, IL 60523
Please note that exchanges will be sent out after receiving the item from your original order. Additional charges for shipping or price differentials between versions may apply. We issue a refund for the sales amount less shipping & handling costs.
Special Note for Non-US Customers
The shipping and handling total presented to you at checkout does not include duties, tariffs or related brokerage fees. Customers are responsible for these additional charges upon delivery. These charges can sometimes run close to $100, depending on the country. For more information regarding this, you should contact your local customs officials.
Privacy Policy
Duds4Dads collects two types of information. The first is general information regarding the usage of our Web site. We track our site visitors and how they do that in order to help us improve our customers’ visitor experience. Secondly, we gather and store all information entered when placing an order on our Web site or over the phone, as well as information received through surveys, testimonials and the like.
Does Duds4Dads share its customer information?
Under no circumstances do we share information about our customers and site visitors is an extremely important part of our business, and we do not sell, rent, or give away any customer information to other parties. Any information we gather is solely used to either fill orders or communicate with our customers and newsletter subscriber. We don't now, but reserve the right to employ other companies/individuals to perform functions such as processing and packaging orders, delivering packages, answering customer emails, sending postal mail, maintaining email lists, marketing and public relations, customer service, and data analysis.
How secure is my personal information when I make a transaction at duds4dads.com?
Duds4 ads uses industry-standard encrypted Secure Socket Layer (SSL) technology to protect sensitive information (i.e. your credit card number, address, etc.) you provide during the order process. On site pages where you enter this data, you may notice that the URL in your Web browser begins with https:// rather than http:// which indicates you're on a secure page of our Web site.
I do not want to submit ANY of my credit card information on the Internet, but I want to buy a baby bandolier. What other options are there?
If you would prefer not to order online, please email us or call us at (888) 859-0191. We will be happy to work out an alternative solution for you!